Quality

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To deliver a total quality service we have 9 primary objectives :

1. Maintain and promote professional competence through internal quality audits and follow-up of technical developments.

2. Continuously improve the quality of our products and services.

3. Increase customer satisfaction by the rigour and quality of our products and services.

4. Promote conviviality in the environment and in working conditions.

5. Optimise use of internal resources and ensure product profitability.

6. Ensure rigorous financial management by continuous review of financial forecasts, management controls and financial resources.

7. Diversify the range of our products and services to fulfil the economic requirements of First Line and the market.  

8. Secure the quality of suppliers products and subcontractors services.

9. To improve the quality of our products and services we consult our customers regularly through a product and service survey and we define and implement an improvement plan when needed.